I purchased a Trane heat pump system through and installed by Todd King Heating and Cooling at the end of June 2015. The 15 Seer heat pump system installed replaced an approximately seventeen (17) years old split system with gas heat and a separate air conditioning system; the A/C unit had a 10 Seer rating. The gas heating unit, air handling unit, and interior coils of my old system were located in my attic which had always been a concern for me. I discussed this concern and a number of others with Mr. Todd and his employees and they came up with a design and placement of the system to meet my concerns while also addressing system functionality. They listened to me, educated me and and addressed my concerns, which I greatly appreciated. There was an issue after installation where the system kept shutting off which was quite inconvenient as the temperatures were hot, hot, hot and of course, I wanted the system to work perfectly; after several trouble calls, it was determined that debris had settled in the drain line preventing the drain pan from properly draining and was shutting the system down. Once the clog was identified and removed, all was fine.
It is now approximately two months since my new system was installed. I have not to date had any additional concerns with the system's operation and I have observed approximately a $30-$40 saving per month during July and August 2015. An unexpected additional benefit of the new system has been that the higher efficiency heat pump pulls so much more humidity out of my house; this has allowed me to raise my indoor temperature to 80 degrees during this summer and along with my ceiling fans running I am still quite comfortable and I save money. I cannot speak to the functionality of the heating unit until cooler temperatures come to North Florida but am hopeful that I will see good operation and as good or better savings. Mr. King indicated that they will ensure that the heating system is functioning as expected as cooler temperatures begin to occur. Overall, my experience with Mr. King and his employees was cordial, professional and timely. - Steve E.